Complaints

Last updated: 31 October 2026

If you're unhappy with our service, please tell us so we can put it right.

How to complain

Email hello@merchantinsight.co.uk or use our contact form, with your name, contact details and what went wrong.

What happens next

• We'll acknowledge your complaint within 5 working days.
• We aim to send a full response within 4 weeks.

Complaints about a provider

If your complaint is about a product from a provider we introduced you to, contact that provider directly using their complaints process. We're happy to help point you to it.